Pharmacy Partners
Every Prescription Traces Back to a Licensed Pharmacy.

Our Standard
What We Require of a Pharmacy Partner
Licensed, State by State
We only ship from pharmacies licensed to dispense in your state, under the appropriate 503A or 503B framework for the product being compounded.
Disclosed to You
Your prescription records which pharmacy fills it, and you can ask for the certificate of analysis for your medication. No black-box sourcing.
Cold-Chain, End to End
Temperature-sensitive medications ship cold-chain with tracking from the pharmacy to your door. If a shipment is delayed or arrives warm, contact care and we will arrange a replacement review.
Compounded medications are prepared by licensed pharmacies for an individual patient and are not FDA-approved or evaluated for safety, effectiveness or quality. Pharmacy partners and availability vary by state.
Sourcing and Delivery
From Prescription to Your Door.
- 01
Your Clinician Prescribes
After reviewing your history, the prescription records the pharmacy that will fill it.
- 02
A Licensed Pharmacy Prepares It
Prepared for you under the 503A or 503B framework that applies, in a pharmacy licensed for your state.
- 03
The Batch Is Tested
Potency, sterility, endotoxin and pH, documented on a certificate of analysis.
- 04
It Ships Cold-Chain
Tracked from the pharmacy to your door, in packaging made to hold temperature.
- 05
You Check and Store It
Check that it arrived cold and undamaged, then refrigerate as directed.
Quality Testing
What We Expect Every Batch to Be Tested For.
Testing speaks to the quality of a preparation. It does not show that a medication works for you, and it does not make a compounded medication FDA-approved.
Potency
Confirms the vial contains the labeled amount of active ingredient, within the stated range.
Sterility
Confirms the injectable is free of living microorganisms when it leaves the pharmacy.
Endotoxin
Checks for bacterial fragments that can cause fever and inflammation even in a sterile product.
pH
Confirms the solution is within the acceptable acidity range for injection.
What a Certificate of Analysis Shows
- Product name and strength
- Lot or batch number and the date prepared
- Each test performed, and the method used
- The result, and the acceptable specification beside it
- The laboratory and the person who approved the report
If a Shipment Is Late or Arrives Warm
- Do not use it, and do not refreeze it.
- Keep the packaging and take a photo of the shipping label and contents.
- Email care the same day with your name and state.
- Your clinician reviews it and arranges a replacement where appropriate.
Ask Any Provider
Four Questions to Ask About Your Pharmacy.
- 01
Which pharmacy fills my prescription, and is it licensed in my state?
- 02
Is this a 503A or a 503B preparation?
- 03
Can I see the certificate of analysis for my medication?
- 04
How is it shipped, and what do I do if it arrives warm or late?
Questions About a Pharmacy or a Shipment?
Ten minutes, no card, reviewed by a clinician.
