Messages
Your Care Team.
Your care owner (Nurse Practitioner) reads and answers this thread. Messages are part of your medical record.
Conversation
Response standard: [to be set and published before launch].
Care owner, Nurse Practitioner · Oct 3, 9:12 AM
Thanks for your check-in. Your appetite is a little lower than we expected this early, so we added a daily protein target to your plan. Nothing to do besides read the note under Plan, and tell us if nausea changes.
You · Oct 3, 11:40 AM
Got it. Can I take the injection on a different day of the week if I am traveling?
Care owner, Nurse Practitioner · Oct 4, 8:05 AM
Please do not move your dose on your own. Tell us your travel dates and your treating clinician will confirm what to do. There is a written travel contingency under Plan.
What Notifications Will and Will Not Say
Notifications and lock-screen previews carry no clinical detail. Examples of what is allowed:
- “You have a new message from your SOVRYN care team.”
- “Your appointment is tomorrow at 3:00 PM.”
- “A charge is scheduled for October 21.”
Never in a notification: medication names, results, diagnoses, measurements or goals.